Frequently asked questions

After payment on Stripe you are redirected to a private download page for your product. Download the files there and bookmark the page. Nothing is shipped. · 付款后自动跳转到专属下载页,请下载并收藏,无实物发货。

Email us with your order number or the email you used at checkout and we send the link again, normally within 2 business days (Hong Kong time). · 附订单号或下单邮箱发邮件,我们通常 2 个工作日内重发链接。

Payments are processed by Stripe, which can email a receipt to the address you enter at checkout. For an invoice with company details, use the invoice template on the contact page. · 支付由 Stripe 处理;需要公司抬头发票请用联系页的发票模板。

The methods shown on the Stripe checkout page (cards and, where available, wallets). We never see your full card number. · 以 Stripe 结账页显示为准;我们接触不到完整卡号。

Excel workbooks open in Microsoft Excel, LibreOffice Calc or Google Sheets (some formulas work best in Excel or LibreOffice). PDFs open in any PDF reader. PNG files print from any image viewer. · Excel / LibreOffice / Google 表格;任意 PDF 阅读器;PNG 可直接打印。

Yes. Each product page has a "Look inside" gallery of real pages, a file list with sizes and page counts, and several products have a free sample or free tool. · 可以,每个产品页都有真实内页预览和文件信息,部分有免费样章。

Printables come in US Letter and/or A4 as listed. Print at 100% / "actual size". Cards include bleed versions for print shops. · 按页面说明选择 Letter 或 A4,以 100% 实际尺寸打印。

If a file is corrupted, will not open, or is materially different from its description, or you were charged twice, email us within 14 days with your order number and we fix it or refund you. Change-of-mind refunds are not normally offered once files are delivered. See the refund policy. · 文件损坏/打不开/与描述不符/重复扣款,14 天内联系我们修复或退款;已交付后一般不支持无理由退款。

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank. · 原路退回,通常 5–10 个工作日到账。

Each product page states the licence. Unless it says team use, it is for one person. You may not resell or redistribute the files. For a team licence, contact us. · 以产品页授权为准,未注明团队使用的仅限个人;团队授权请联系我们。

No. Products are prepared with AI assistance from public sources and are not reviewed by a qualified engineer, lawyer, doctor or vet. Spreadsheet formulas are checked by automated recalculation only. Always check official texts before relying on them. · 否。AI 辅助制作,未经专业人士审核;公式仅经自动复算。

No. Compliance kits help you organise your work; they do not guarantee compliance or approval. · 不是。合规工具帮助整理工作,不保证合规或通过认证。